Cavaridge Knights troubleshooting

If something’s broken with Cavaridge Knights, here’s the path:

1. Check the status page

status.cavaridge.app reports per-app health. If there’s an active incident, that’s almost always the cause.

2. Check your tenant’s role + scope

Most “I can’t see X” issues trace to RBAC. Visit your account page; verify the role you’re signed in as.

3. Search your tenant’s activity feed

Every action emits a Pulse event. The activity feed in your tenant UI is searchable; failed actions surface here with structured error metadata.

4. Reach support

Email support@cavaridge.com. Include:

• Tenant ID (UUID; visible in your account page)
• The Pulse event timestamp from step 3
• A short reproduction

We aim for a 1-business-day first-touch.

Operator follow-up: populate the common-errors catalog as support tickets surface them.